Terms and conditions

Greta.eu terms and conditions of sale

This page, together with the documents expressly referred to on it, provides you with information about us and the legal terms and conditions (Terms) under which we sell any of the products (Products) listed on our website (Website) to you.

These Terms shall apply to any contract between us for the sale of Products (Contract). Please read the Terms carefully and make sure you understand them before ordering any Products from our website. Please note that by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to.

You will be asked to confirm your acceptance of these Terms before you can place an order. If you refuse to accept the Terms you will not be able to order any Products from the website. You should print a copy of these Terms or save them on your computer for future reference.

1. Information about us

1.1 We operate the website www.greta.eu. We are GRETA Technologies LLC, a company registered in the United States of America, tax code 37-2097094, headquartered in Middletown, 651 N Broad, Delaware, part of the GRETA group, and with R&D center located in Bucharest, Romania, and with large home appliances factory located in Curtea de Arges, Arges county, Romania.

1.2 To contact us, please visit our Contact page.

2. Our products and website usage

2.1 Product images on the website are for illustrative purposes only. Although we have made every effort to display colours accurately, we cannot guarantee that the display on your device accurately reflects the colour of the Products. Products may differ slightly from the images.

2.2 Although we have made every effort to be as accurate as possible, all dimensions, weights, capacities and measurements shown on the website have a tolerance of 2% error.

2.3 Product packaging may vary from that shown in the images on our website.

2.4 All presentations of the Goods on the Website are for information purposes only and we are under no obligation to enter into a purchase contract in respect of these Goods until confirmed by us in writing, as per section 5.3, by a Dispatch Confirmation. All Products displayed on the Website are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order.

2.5 This website is intended for the sale of Products to end customers, private persons considered consumers under applicable law. Only this kind of purchases can be completed and carried out through greta.eu. Legal entities or persons registered for VAT (acting in a professional capacity) may not purchase Greta products through the greta.eu website. If you wish to place an order as a legal entity or acting in a professional capacity, please contact us.

3. How we use your personal information

3.1 We use your personal information only in accordance with our Privacy Policy. Please take the time to read this text as it contains important information about you. 

4. Consumer rights

Without prejudice to clause 2.5, clause 4 below only applies if you are a consumer.

4.1 If you are a consumer, you can only purchase products from the website if you are at least 18 years old.

4.2 As a consumer, you have legal rights regarding products that are defective or do not correspond to the description. Nothing in these Terms and Conditions will affect these legal rights. A summary of your main legal rights is set out in clause 4.3 below.

4.3 GRETA Technologies LLC, as seller, is responsible for defective products sold through this website. As a consumer, you have the right to obtain a free remedy from us in the event that the products show a lack of conformity. In addition to your statutory warranty rights, GRETA offers a commercial warranty ("GRETA Warranty"), the terms of which are detailed in clause 16.

5. How the Contract between you and us is made

5.1 Our ordering process allows you to check and correct any errors before sending your order. Please take the time to read and check your order on each page of the ordering process.

5.2 After placing an order, you will receive an email confirming receipt of your order. However, please note that this does not mean that your order has been accepted. Acceptance of your order will take place as described in clause 5.3 below.

5.3 We will confirm acceptance of your order by sending you an email confirming that the products have been dispatched (Dispatch Confirmation). The contract between us will only be completed when we send you the Dispatch Confirmation.

5.4 If we are unable to supply you with a product, for example, due to stock shortages or errors in pricing on the website, as mentioned in clause 9.5 below, we will inform you of this by email and will not process your order. If you have already paid for the products, we will refund the full amount as soon as possible.

5.5 You agree to the use of means of distance communication in concluding the Contract. The costs incurred by you for the use of the means of remote communication in connection with the conclusion of the Contract (internet connection costs, telephone call costs) will be borne by you individually, and these costs will not differ from the basic rate.

6. Right of return and refund for consumers

Without prejudice to clause 2.5, this clause 6 applies only if you are a consumer.

6.1 If you are a consumer, you have the right to cancel a Contract for the period specified in clause 6.2 below. This means that, during that period, if you change your mind or for any other reason decide that you do not want to keep a product, you can notify us by decision to cancel the Contract and receive a refund.

6.2 Your right to cancel a Contract starts from the date of the Dispatch Confirmation, which is the time when the Contract between us is made. If the Goods have already been delivered to you, you have 14 days in which to cancel, starting from the day you (or a third party other than the carrier or a person indicated by you) received the Goods. If the subject matter of the Contract consists of more than one Product ordered by you in a single order and delivered separately, the 14-day period will begin on the day on which you or a third party other than the carrier and indicated by you takes physical possession of the last Product. If the subject matter of the Contract is the delivery of a Product consisting of several lots or parts, the 14-day period shall begin on the day on which you or a third party, other than the carrier and indicated by you, acquires physical possession of the last lot or part.

In addition, under GRETA's cancellation policy, we voluntarily extend the cancellation period for Greta devices to 30 days from the day you receive the Products. The cancellation period for instruments and accessories remains 14 days from delivery.

6.3 You may cancel the Contract by any unequivocal statement made to us by contacting our Customer Service team through any of the channels included in the "Contact" section. Your cancellation is valid from the date you contacted us.

6.4 If you exercise your right to cancel, you will receive a full refund of the price paid for the Products and any applicable delivery charges you have paid. We will process your refund as soon as possible and in any event:

1. a) no later than 14 days from the day we are informed of your decision to cancel the Contract; but
2. b) if goods have been supplied, not before returning those goods or providing evidence that you have sent them to us.

6.5 You can return the Products using the pre-paid label provided by us. You have 30 calendar days from the cancellation notice to us to return any Products you wish to return. Please ensure that you obtain proof of return for your own records. For environmental, health and safety reasons, please ensure that you return Goods in their original packaging. Please note that if you do not pack the goods properly to avoid damage during transport or if the value of the goods is reduced as a result of handling in a way other than that necessary to familiarise yourself with the nature, characteristics and functionality of the goods, we may reduce the amount to be refunded as a result of the reduced value of the goods. Upon receipt of the goods in undamaged condition, we will refund the full amount of the purchase on the card or by the method you originally used for the purchase. The return address of the goods is: str. Albesti, nr. 12, Curtea de Arges, Romania.

6.6 Details of your right to cancel and an explanation of how to exercise this right are provided with the Dispatch Confirmation.

 

7. Delivery

7.1 Products purchased through the greta.eu website can only be delivered to the delivery addresses expressly mentioned in the confirmed order.

7.2 Your order will be fulfilled by the estimated delivery date (and timeframe, if applicable) stated in the Dispatch Confirmation, unless there is an Event beyond our control. This will normally happen between 72 and 96 hours (3-4 working days) if you place your order before 14:00 CET. If we are unable to meet the estimated delivery date due to an Event beyond our control, we will contact you with a revised estimated delivery date.

7.3 Delivery will be deemed to have taken place when we deliver the Products to the address you have provided.

7.4 The products will be your responsibility upon completion of delivery.

7.5 You own the Products once we send you the Dispatch Confirmation and provided we receive full payment, including all applicable delivery charges.

7.6 If you have requested recycling of your old appliance, please ensure that it is properly packaged for collection and that you follow all shipping instructions provided. We will not return your device after it has been collected for recycling.

8. Delivery costs

8.1 Delivery of products purchased through greta.eu is not free of charge.

9. Price

9.1 The prices of the Products will be those mentioned on the website periodically. We take all reasonable steps to ensure that Product prices are accurate at the time of publication. However, if you discover an error in the prices of Products you have ordered, please refer to clause 9.5 below to find out what happens in this case.

9.2 Prices for our Products may be updated periodically, but changes will not affect any orders we have already confirmed.

9.3 The price of a Product includes VAT at the current rate applicable in Romania at the time.

9.4 The price of a Product does not include any applicable delivery charges, if any.

9.5 The website will contain a variety of Products. Despite our reasonable efforts, some of the Products may be incorrectly priced. If we discover an obvious error in the price of the Products, we will inform you of this error and give you the option to continue purchasing the Product at the correct price or to cancel your order. We will not process your order until we receive your instructions. If we are unable to contact you using the contact details provided during the order process, we will treat your order as cancelled and notify you in writing. Please note that if the price error is obvious and easily recognisable and could reasonably have been recognised by you as an error in price, we are not obliged to supply the Products to you at the incorrect (lower) price.

                 10. Payment

10.1 Payment must be made through one of the following options: Mastercard, Visa or American Express. Payment for products and all applicable delivery charges must be made in advance.

10.2 If you place an order by contacting our customer service agents, you must complete payment within 30 days of receiving the order summary, including the payment link. If you do not complete payment within this time, your order will be cancelled, and if you wish to continue purchasing Products from us, you will need to place a new order.

11. Our responsibility

Without prejudice to clause 2.5, this clause 11 applies only if you are a consumer.

11.1 GRETA operates a selective distribution system and, as such, we supply Products only through greta.eu for internal or private use. You agree not to use the Product for commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

12. Rights arising in case of lack of conformity or defective products

Without prejudice to clause 2.5, this clause 12 applies only if you are a consumer.

12.1 Our mutual rights and obligations regarding the rights arising from non-performance are governed by the relevant generally binding legal regulations (in particular the relevant provisions of Law no. 287/2009 (Romanian Civil Code) and Government Emergency Ordinance no. 140/2021 on certain aspects of contracts for the sale of goods.

12.2 We are responsible to you that the Products are free of any defects upon receipt.

12.3 If a defect occurs within one year of delivery of the Product, the Product is presumed to have been defective at the time of delivery, unless the nature of the Product or the defect prevents it. This period does not run during which you may not use the defective Product if you have legally claimed a defect.

12.4 You have the right to exercise your rights arising from a defect in the Product during the warranty period.

12.5 You have no rights arising from a defective performance if the defect was caused by you. Wear and tear caused by normal use or, in the case of a used item, wear and tear due to the extension of previous use, are not considered defects. In case of purchase of a second-hand (reconditioned) Product, the period provided for in clause 12.4 is reduced to one year.

12.6 If the Product has a defect, you can request its removal.

12.7 We may refuse to remove a defect if it is impossible or excessively costly, especially considering the severity of the defect and the value the Product would have had without the defect.

12.8 We will take back the Product to remove the defect.

13. Events beyond our control

13.1 We shall not be liable or responsible for any failure or delay in performing any of our obligations under a Contract which is caused by an Event beyond our control.

13.2 An Event beyond our control means any action or event beyond our reasonable control, including without limitation strikes, lockouts or other industrial action by third parties, civil disturbances, riots, invasions, terrorist attacks or threats of terrorist attacks, war (whether declared or not) or threats, preparations for war, fires, explosions, storms, floods, earthquakes, landslides, epidemics or other natural disasters, or the failure of public or private telecommunications networks or the inability to use sea, air, road or other public or private transport.

13.3 If an Event occurs beyond our control that affects the performance of our obligations under a Contract:

1. we will contact you as soon as possible and
2. our obligations under a Contract will be suspended and the time for performance of obligations will be extended for the duration of the Event beyond our control. If the Event Outside Our Control affects the delivery of the Goods to you, we will set a new delivery date after the conclusion of the Event Outside Our Control.
3. Communication between us

14.1 Where we refer in these Terms to "in writing", this shall include email.

14.2 If you are a consumer:

1. to cancel a Contract in accordance with your legal right to do so, as set out in clause 6, you may contact us in accordance with clause 6.3.
2. if you wish to contact us in writing for any other reason, you may do so by e-mail or by pre-paid mail to Greta Technologies LLC. You may also contact us using any of the other channels listed in the "Contact Us" section.

14.3 If we need to contact you or notify you in writing, we will do so by e-mail or by pre-paid postage to the address you provided in your order.

15. Other important terms

15.1 We may transfer our rights and obligations under a Contract to another entity or person, provided that this does not reduce our warranties to you.

15.2 You may transfer your rights or obligations under the Terms to another person only if we agree in writing.

15.3 This contract is between you and us. No other person shall have the right to enforce any of its provisions.

15.4 Each of the paragraphs of the Terms operates separately. If any court or relevant authority decides that one of them is illegal or unenforceable, the remaining paragraphs will remain in force.

15.5 If we do not insist on you fulfilling any obligations or if we do not exercise our rights against you or if we delay them, this does not mean that we have withdrawn our rights against you and does not mean that you do not have to respect these obligations. If we waive a breach by you, we will only do so in writing, and this will not mean that we automatically waive any further breach by you.

15.6 If you are a consumer, please note that these Terms are governed by the laws of Romania, EU. This means that a Contract for the purchase of Products through the Website and any dispute or claim arising out of or in connection therewith shall be governed by the laws of Romania, EU, the courts of Romania having exclusive jurisdiction.

15.7 The National Authority for Consumer Protection (ANPC), located in Bd. Aviatorilor nr. 72, sector 1, Bucharest, Romania, internet address: https://anpc.ro, is competent for the out-of-court settlement of disputes arising from the Contract.

15.8 European Consumer Centre Romania (CECR), based in Bd. Aviatorilor no. 72, sector 1, Bucharest, Romania, internet address: https://eccromania.ro, is the contact point under Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).

15.9 If you are not a consumer, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or construction (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Romania, and the courts of Romania shall have exclusive jurisdiction to resolve any such dispute or claim.16. Detalii despre Garantie 

16. Warranty Details

16.1 Who is the guarantor?

GRETA Technologies LLC, cu sediul social în Middletown, 651 N Broad, Delaware, SUA.

16.2 What does the Greta guarantee cover?

Greta's warranty is a commercial warranty, provided free of charge with your product, that covers the repair or replacement of products sold on greta.eu if they are defective due to faulty materials or workmanship during the warranty period.

Greta's warranty is in addition to your legal rights as a consumer, such as your right to seek certain remedies, free of charge, from the person who sold you a Greta appliance/equipment (which may or may not be Greta) in the event of non-conformity.

If some parts are out of stock (e.g. in a certain colour variant), Greta will replace them with another functional spare part.

16.3 What is not covered?

Greta appliances are designed for continuous high performance in common household scenarios. If a Greta appliance is used as intended and fails due to faulty materials, workmanship or function within the warranty period mentioned below, we will repair or replace it.

However, there are circumstances where the Greta warranty does not cover the repair or replacement of an appliance. These are as follows:

• Normal wear and tear, including parts that might reasonably wear out over time (e.g. fuse, belt, brush, batteries, filter units, etc.).
• Accidental Deterioration.
• Damage due to use that does not comply with the technical data.
• Damage caused by not carrying out the recommended maintenance.
• Removal of blocking factors. If your device does get stuck, please refer to the User Manual for details on how to unlock it. If you are not sure how to approach this situation, contact us.
• Damage from external sources, such as transportation, weather conditions, power outages or power surges.
• Defects caused by circumstances beyond Greta's reasonable control.
• Defects caused by:

- Careless use or maintenance, misuse, neglect or careless handling of the appliance;

- Using the device in a way that is not in accordance with the User Manual;

- Use of the appliance for other than the normal household purposes for which it is designed in the country of purchase.

- Use of parts not assembled or installed according to Greta instructions.

- Use of parts and accessories that are not genuine Greta components.

- Defective assembly or installation (unless performed by Greta or its authorized agents).

- Repairs or modifications made by parties outside Greta or its authorized agents.

If you have any doubts about what Greta's warranty covers, please contact us.

16.4 How to make a claim under the Greta guarantee?

If your product is not yet registered with us, please do so by following the instructions provided at: www.greta.eu

To request the Greta warranty for your product, please contact our Customer Service via any of the channels listed in the "Contact" section.

To carry out repair or replacement under Greta's warranty, you will need to provide proof of delivery/purchase before any work can be carried out. Please note that without this proof, any work carried out will be chargeable. Please keep your purchase receipt or delivery note.

16.5 When does the Greta guarantee come into force and how long does it last?

Greta's warranty takes effect on the date of purchase (or date of delivery if later) and lasts for 3 years.

16.6 Where is the Greta guarantee valid?

If a Greta device is sold outside the EU or UK, the Greta warranty will only be valid if the device is used in the country in which it was sold.

If a Greta appliance is sold in the EU or UK, the Greta warranty will only be valid (i) if the appliance is used in the country in which it was sold or (ii) if the appliance is used in Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, the Netherlands, Norway, Poland, Spain, Sweden, Switzerland or the UK and the same model as the appliance is sold at the same rated voltage in the relevant country.

If you take the device abroad, the warranty may be void. However, we will do our best to help you in your new country of residence.

16.7 Greta guarantees are transferable?

Greta warranties are transferable with the Greta appliance, provided that original proof of purchase from an authorized dealer selling you the Greta appliance is provided along with proof of any change of ownership of the Greta appliance confirming that the Greta appliance was in good working order when the change of ownership occurred.